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Shipping Methods
1. Discreet Packaging
At realdollstudio.com we prioritize your privacy and discretion. All orders are shipped in plain, unmarked packaging without any external branding or product details that could reveal the nature of the contents.
2. Shipping Carriers
We partner with reputable and trusted shipping carriers to ensure reliable and timely delivery of your orders. The specific carrier may vary depending on your location and the product you order.
3.Estimated Delivery Times
For US customers – These dolls are pre-made and stored in our Los Angeles, US warehouse and ready to ship, they will arrive in 3-7 business days after your order is placed.No additional charges such as import duties
For EU customers– These dolls are pre-made and stored in our Germany warehouse and are ready to ship, they will arrive in 3-7 business days . No additional charges such as import duties
For another country customers- we will send from our china facotry directly,it will take about 7-15 days to arrive there after your order placed
4. Order Processing
We aim to process and ship orders promptly. Orders placed during business hours will typically be processed within [number] business days. Please note that processing times may be longer for customized products.
5. Tracking and Delivery Confirmation
Once your order is shipped, you will receive a tracking number or a delivery confirmation to the email address provided during checkout. You can use this information to track your shipment's progress.
6. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact our customer support team ([Contact Email]) as soon as possible. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
7. Delivery Address Accuracy
It is your responsibility to provide accurate and complete shipping information during the checkout process. Incorrect or incomplete addresses may result in delayed or undeliverable shipments.
8.which country we ship to
USA,EU Country,Australia,Canada,New Zealand,Japan
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